Zyla Shipping Policy 

Our purpose

The purpose of this shipping policy is to establish guidelines & procedures for the shipping & delivery of the products by zyla. This policy aims to ensure transparency, efficiency, and customer satisfaction in our shipping process.

Shipping Destinations

We currently ship to the following locations:

Domestic: All states within Egypt

2. Shipping Methods and Costs

We offer several shipping options to meet your needs:

Standard Shipping

Domestic: 2-5 business days delivery.

Cost:

Alexandria, Cairo and all other states 80 L.E

Suhag, Qena, Aswan, Luxor, red sea, wadi el gadid, South Sinai 100 L.E

Free on orders over 3000 L.E

3. Tracking Your Order

Once your order is shipped, we will send you a shipping confirmation email with a tracking number.

4. Shipping Delays

While we strive to ensure timely delivery, we cannot guarantee delivery times and are not responsible for delays caused by:

Customs clearance procedures

Weather conditions

Other unforeseen circumstances beyond our control

5. Address Changes and Order Cancellations

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for packages delivered to an incorrect address provided by the customer.

If you need to change your shipping address or cancel your order, please contact us immediately at customercare@zylastores.com. We will do our best to accommodate your request, but we cannot guarantee changes after the order has been processed.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at customercare@zylastores.com. We will work with the carrier to resolve the issue.

7. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at: customercare@zylastores.com