GENERAL TERMS AND CONDITIONS OF PURCHASE AND USE

  1. INTRODUCTION

This document (together with the documents mentioned herein) establishes the general terms and

conditions that govern the use of this website (www.zylastores.com) and the purchase of products on it

(hereinafter referred to as the “Conditions”).

We urge you to read the Conditions, our Cookies Policy and our Privacy Policy (hereinafter, jointly, the

“Data Protection Policies”) carefully before using this website. When using this website or placing an order

on it, you are bound by these Conditions and our Data Protection Policies. If you don’t agree with the

Conditions and with the Data Protection Policies, do not use this website.

These Conditions may be modified. It is your responsibility to read them periodically, as the Conditions at

the time of using the website or concluding of the relevant Contract (as defined further on) shall be those

that apply.

If you have any query regarding the Conditions or the Data Protection Policies, you may contact us by

using the contact form.

The Contract (as defined below) may be executed, at your choice, in any of the languages in which the

Conditions are available on this website.

  1. OUR DETAILS

Sale of goods through this website is carried out under the name ZYLA by ZYLA COMPANY with registered

address at 302, Almahmoudia Canal, Fairozet Smoha Alexandria, Egypt with e-mail address

customercare@zylastores.com.

Identification Number 728-315-858.

  1. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal details that you provide us shall be processed in accordance with the Data

Protection Policies. When you use this website, you agree to the processing of the information and details

and you state that all information and details provided are true and correspond to reality.

  1. USE OF OUR WEBSITE

When you use this website and place orders through it, you agree to:

  1. Use this website to make enquiries and legally valid orders only.
  2. Not to make any false or fraudulent orders. If an order of this type may reasonably be considered

to have been placed, we shall be authorized to cancel it and inform the competent authorities.

iii. Provide us with your email address, postal address and/or other contact details truthfully and

exactly. You also agree that we may use this information to contact you in the context of your order if

necessary (see our Privacy Policy).

If you do not provide us with all the information we need, you cannot place your order.

When you place an order on this website, you state that you are over the age of 18 and are legally eligible

to enter into binding contracts.

  1. SERVICE AVAILABILITY

Delivery service for the articles offered on this website is available in Egypt only.

  1. FORMALISING THE CONTRACT

To place an order, you must follow the online purchasing procedure and click on “Authorize Payment”.

After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”).

You will be informed via email that the order is being sent (the “Shipping Confirmation”). These Conditions

and the Contract constitute a written agreement between us. An electronic receipt with the details of

your order will also be attached to the Shipping Confirmation (the “electronic receipt”).

  1. TECHNICAL MEANS TO CORRECT ERRORS

 

In case you detect that an error occurred when entering your personal data during your registration as a

user of this website, you can modify them in the “My Account” section.

In any case, you will be able to correct errors related to the personal data provided during the purchase

process by contacting the customer service via the email address customercare@zylastores.com

process that does not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the

purchase process, so that before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately

contact our customer service, via the email address above to correct the error.

  1. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply

of products or there are no more items left in stock, we reserve the right to provide you with information

on substitute products of the same or higher quality and value that you may order. If you do not wish to

order the substitute products, we will reimburse any amount that you may have paid.

  1. REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or modify any

material or content from the same. Although we will always do everything possible to process all orders,

there may be exceptional circumstances that force us to refuse to process an order after having sent the

Order Confirmation. We reserve the right to do so at any time.

We shall not be liable to you or to any third party for removing any product from this website, or for

removing or modifying any material or content from the website or not processing an order once we have

sent the Order Confirmation.

  1. DELIVERY

Notwithstanding Clause 8 above regarding product availability and except for extraordinary

circumstances, we will endeavor to send the order consisting of the product(s) listed in each Shipping

Confirmation prior to the date indicated in the Shipping Confirmation in question or, if no delivery date is

specified, in the estimated timeframe indicated when selecting the delivery method and, in any case

within a maximum period of 30 days from the date of the Order Confirmation.

Nonetheless, there may be delays for reasons such as the occurrence of unforeseen circumstances or the

delivery zone.

If for any reason we are unable to comply with the delivery date, we will inform you of that situation and

we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the

order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on weekends or bank holidays.

For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order

“delivered” as soon as you or a third party indicated by you acquires physical possession of the goods,

which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.

  1. INABILITY TO DELIVER

If it is impossible for us to deliver your order, we will attempt to find a safe place to leave it. If we cannot

find a safe place, your order will be returned to our warehouse.

We will also leave a note explaining where your order is located and what to do to have it delivered again.

If you will not be at the place of delivery at the agreed time, we ask you to contact us to organize delivery

on another day.

If after 15 days from the date your order is available for delivery, the order could not be delivered for

reasons not attributable to us, we shall assume that you wish to cancel the Contract and it will be

terminated. As a result of the termination of the Contract, we will return to you all payments received

from you, including delivery charges (except for any additional charges resulting from your choice of any

delivery method other than the ordinary delivery method that we offer) without any undue delay, and at

any rate, within 14 days of the date on which this Contract has been terminated.

Please keep in mind that transport derived from the termination of the Contract may have an additional

cost which we will be entitled to pass on to you.

  1. TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS

The products shall be under your responsibility from the moment of delivery to you as outlined in Clause

10 above.

You will take ownership of the products when we receive full payment of all amounts due, including

delivery charges, or at the moment of delivery (as defined in Clause 10 above), if that were to take place

at a later time.

  1. PRICE AND PAYMENT

Products purchased on www.zylastores.com may be subject to VAT or any other taxes as applied in Egypt.

The price of the products will be as stipulated at all times on our website, except in the case of an obvious

error. Although we make every effort to ensure that the prices featured on the website are correct, error

may occur. If we discover an error in the price of any of the products that you have ordered, we will inform

you as soon as possible and give you the option of confirming your order at the correct price or cancelling

  1. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be

reimbursed to you in full.

We are not obliged to provide you with any product at the incorrect lower price (even when we have sent

the Shipping Confirmation) if the error in the price is obvious and unmistakable and could have reasonably

been recognized by you as an incorrect price.

The prices on the website include VAT, but exclude delivery charges, which are added to the total price as

indicated in our Shopping Guide (see the section on Delivery Charges).

Prices may change at any time. However, except as stipulated above, the changes shall not affect the

orders for which we have sent an Order Confirmation.

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step

will be to process the order and make the payment. To that end, you must follow the steps of the purchase

process, indicating or verifying the information requested in each step. Furthermore, throughout the

purchase process, before payment, you can modify the details of your order. You are provided with a

detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a

record of all the orders placed by you is available in “My Account” area.

You may use, as payment method, the following cards: Visa and MasterCard. Furthermore, you can pay

for your order to the courier in cash when they deliver your order.

To minimize the risk of non-authorized access, your credit card details will be encrypted. Once we receive

your order, we request a pre-authorization on your card to ensure that there are sufficient funds to

complete the transaction. The charge on your card will be made at the time your order leaves our warehouse.

When you click “Authorize Payment”, you are confirming that the credit card is yours.

Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not

authorize the payment, we shall not be liable for any delay or failure to deliver and we will be unable to

conclude any Contract with you.

  1. BUYING GOODS AS A GUEST

The functionality of buying goods as a guest is also available on the website. Under this type of purchase,

only such data which are essential to process your order will be requested from you. Upon completion of

the purchase process, you will be offered the possibility of registering as a user or continuing as a non-registered user.

  1. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not make undue use of this website by intentionally introducing viruses, Trojans, worms, logic

bombs or any other software or technologically damaging or harmful material. You shall not attempt to

make unauthorized access to this website, the server on which the site is hosted or any server, computer

or database related to our website. You undertake not to attack this website through any attack of denial

of service or an attack of distributed denial of service.

Failure to comply with this Clause shall be considered an infraction as defined under the applicable

regulations. We will report any failure to comply with this regulation to the corresponding authorities and

we will co-operate with them to determine the identity of the attacker. Likewise, in the event of failure to

comply with this Clause, authorization to use this website shall be suspended immediately. We shall not

be held liable for any damage or harm resulting from a denial-of-service attack, virus or any other software

or technologically damaging or harmful material that may affect your computer, IT equipment, data or

materials as a result of using this website or downloading content from the same or those to which this

site redirects you.

  1. LINKS FROM OUR WEBSITE

If our website contains links to other websites and third-party materials, said links are provided for

information purposes only and we have no control whatever over the content of those websites or

materials. Accordingly, we shall not accept any liability for any damage or harm deriving from their use.

  1. WRITTEN COMMUNICATION

The applicable regulations require that some of the information or notifications that we send to you be in

written form. By using this website, you agree that most of the communication with us will be electronic.

We will contact you by email or we will provide you information by posting alerts on this website. For

contractual purposes, you agree to use this electronic means of communication and accept that all

contracts, notifications, information and other communication that we send you electronically complies

with the legal requirements of providing it in writing. This condition will not affect your statutory rights.

  1. NOTIFICATIONS

The notifications that you send us must be sent preferably through our contact form. Pursuant to the

provisions in Clause 17 above and unless otherwise stipulated, we may send you notifications either by

email or to the postal address you provided us when placing an order.

It is understood that notifications will be received and acted upon as soon as they are posted on our website, 24 hours after they have been sent by email or three days after the postage date on any letter.

As proof that the notification has been sent it shall be sufficient to prove, in the case of a letter, that it

was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office

or to a mail box; in the case of an email, that the notification was sent to the email address specified by

the recipient.

  1. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract is binding for both Parties, as well as for our respective successors, transferees and heirs.

You may not transmit, cede, levy or in any other way transfer a Contract or any of the rights or obligations

derived from the same, without having obtained our written consent in advance.

We may transmit, cede, levy, subcontract or in any other way transfer a Contract or any of the rights or

obligations derived from the same, at any time during the life of the Contract. To avoid any doubt, said

transmissions, cessions, levies or other transfers shall not affect the rights that, as applicable, you have as

a consumer recognized by law or cancel, reduce or limit in any way the express and tacit warranties that

we may have given you.

  1. EVENTS BEYOND OUR CONTROL

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume

under a Contract when caused by events that are beyond our reasonable control (“Force Majeure”).

Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our

reasonable control, including, among others, the following: i. Strike, lockout or other forms of protest.

  1. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or

preparation for war. iii. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural

disaster.

  1. Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
  2. Inability to use public or private telecommunication systems.
  3. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

vii. Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.

It shall be understood that our obligations deriving from Contracts are suspended during the period in

which Force Majeure remains in effect and we will be given an extension of the period in which to fulfil

these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We

will provide all reasonable resources to end the situation of Force Majeure or to find a solution that

enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.

  1. WAIVING RIGHTS

The lack of requirement on our part for strict compliance on your part with any of the obligations assumed

by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or

actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving

or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.

The waiving on our part of a specific right or action shall not constitute the waiving of other rights or

actions derived from the Contract or from the Conditions.

The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract

shall not take effect unless expressly stipulated that it is a waiving of rights and is formalized and notified

to you in accordance with the provisions of the Notifications section above.

  1. PARTIAL ANNULMENT

Should any of these Conditions or any provision of a Contract be declared null and void by firm resolution

from the corresponding authority, the remaining terms and conditions shall remain in effect without being

affected by said declaration of annulment.

  1. ENTIRE CONTRACT

These Conditions and any document referenced in the same constitute the Entire Contract between the

Parties as regards the purpose of the same, replacing any previous pact, agreement or promise made

between the Parties verbally or in writing.

The Parties acknowledge that we have agreed to enter into the Contract without depending on any

declaration or promise made by the other Party or that could have been inferred from any statement or

document in the negotiations entered into by the two Parties prior to said Contract, except those expressly

mentioned in these Conditions.

Neither Party shall take any action regarding any untrue statement made by the other Party, verbally or

in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently). The

only action that may be taken by the other Party shall be due to breach of contract in accordance with the

provisions of these Conditions.

  1. OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time.

You are subject to the policies and Conditions in effect at the moment in which you use this website or

place each order, except when by law or decision of governmental entities we must make changes

retroactively to said policies, Conditions or Privacy Policy. In this case the possible changes will also affect

orders made previously by you.

  1. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and the product purchase contracts through said website shall be governed by the

laws of Egypt applicable thereto.

If you are entering into the contract as a consumer, nothing in this Clause shall affect the statutory rights

you have, as recognized in any applicable legislation in this area.

  1. COMMENTS AND SUGGESTIONS

Your comments and suggestions are always welcome. Please send any comments and suggestions through

our contact form.

ANNEX

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: ZYLA COMPANY, operating under the trading name of ZYLA

Address: 302, Almahmoudia Canal, Fairozet Smoha Alexandria, Egypt I

hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:

Ordered on/received on (*)

Name of consumer

Address of consumer

Signature of consumer (only for paper forms)

Date

(*) Delete as appropriate