INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At zyla we strive to ensure that every product you receive matches the images displayed on our website.

Where can I view my sales receipt?

You will receive a confirmation email with the receipt attached shortly after you place an order. Look for an email from the store in your inbox or spam/junk folder.

How can I return an item?

to initiate a return, please contact our customer service team at [customercare@zylastores.com]

Provide your order number, the item(s) you wish to return, and the reason for the return.

Our team will provide you with a return authorization and instructions on how to send your item(S) back

Will you restock items indicated as “out of stock?”

At zyla We frequently restock our most popular items. If an item is out of stock, there’s a good chance it will be available again soon but Some items are seasonal and may not be restocked once they sell out. Be sure to purchase seasonal items promptly to avoid missing out.

Where can I ship my order?

At zyla, we are pleased to offer shipping to a variety of locations to ensure you can receive your favorite items no matter where you are. Here’s what you need to know about our shipping destinations. We ship to all states and territories within Egypt, Shipping rates and delivery times vary based on the destination. Detailed information is available at checkout.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Phone: +20 3 423 1221
    Email: customercare@zylastores.com

    Office place: 1 Fayrozet Smouha,
    Qanal Al-Mahmoudeya, 302